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Humana

7.2

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Humana works with employers and individuals to find them the best online insurance packages to suit a range of health needs.

Healthcare Plans : 9/10

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Does this site offer dental insurance, family cover or special products for women or elderly? This parameter evaluates the range of health insurance policies on offer at this site..

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Health plans are detailed on their sister site Humanaone.com and include specialist health insurance services and medical insurance plans.Â These include dental, vision, disability, accident and critical illness plans as well as monogram and preventative care cover. There are plans for individuals, families and employers.

The range of insurance on this site is excellent.

Privacy : 7/10

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Is this site safe? Does the site protect my personal information? Is the privacy policy easy to find? Will this site bombard me with emails or share my details with other providers? Is this site recommended or verified by a regulator?.

â€˜Physical, technical and admin safeguardsâ€™ are apparently in place to protect personal information. The site is TRUSTe licensed and uses SSL encryption software.

Information is not shared with third parties and any emails you receive from Humana that you are unhappy with can be opted out of. This is a good, strong privacy policy.

Wellness Content : 6/10

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Here we look at the quality of the health and wellness advice on the website. Are there good quality articles on healthcare? Is the language easy to follow?.

The site includes webinars on subjects such as wellness strategies, which can also be downloaded and printed.

There are also in-depth white papers on topics such as consumerism.Â Contrary to the formal title, these are actually quite concise, informative and are easy to read.

Overall the site has lots to offer although some content is a little skewed towards employer programs. More content based around the healthcare issues of individuals would be welcomed.Â In addition, the information was a little to scattered about the site and firmer navigation tools would be helpful.

Support: 8/10

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Can you contact the site with queries? This grades the email support and telephone contacts available to users..

There is a toll free phone service, email support as well as a listed postal address.

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Membership Benefit: 6/10

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Here we evaluate the benefits given to online returning customers. Is there a membership scheme? .

Members benefit from enhanced content, including member-only articles, web tools and discounts.

Multimedia Benefits: 8/10

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What else can I do here? We gave extra points to sites with video, audio, blogs, mobile, forums, podcasts and chat..

The site has some nice touches such as webinars, an e-newsletter and a mobile phone service.

Medical Search : 6/10

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How easy it to obtain addresses, phone numbers of medical service providers, doctors, specialists, pharmacies and drug stores? Does the site have a locator tool? We search so you don't have to..

There is an excellent provider search tool with options to look for physicians, hospitals, pharmacists, dentists, eyemed, urgent care plus others. The medical insurance and health advisory tools are simple to use and are searchable by zip code.

Social Options : 7/10

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How interactive is this site? Is there a Facebook Group? Twitter? RSS feeds? Linked In? Forum? We found out..

There are email updates for webinars and articles.

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Web Address: www.humana.com

Country: US

Parent Company: Humana Insurance Company

Launched: N/A

Category: Health

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